Privacy Policy

At BridgeOps (referred to as "we", "us", or "our"), we are dedicated to protecting any corporate data or personal metrics collected via our service endpoints. This document highlights our privacy practices compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Who We Are / Data Control

BridgeOps Technologies Inc. is the primary data controller for metrics and form submissions provided through our web portal opsaihub.site. For specific privacy inquiries, contact our Data Protection Coordinator directly at [email protected].

2. Scope of this Policy

This policy outlines the protocols for gathering, storing, and utilizing information processed when you visit our website, use our integration templates, submit request forms, or request custom network analysis.

3. Information We Collect

Direct Contact Data: Full name, company affiliation, email address, corporate phone number, and architectural details submitted through our contact and audit forms.
Technical Telemetry: Anonymized server logs, browser specifications, operating system versions, and IP addresses parsed to verify database request integrity.
Analytical tracking cookies: Small system files stored to evaluate portal performance, managed via our Google Consent Mode banner.

4. Purposes of Data Processing

We classify our processing operations in compliance with Canadian data regulations as follows:

Processing Purpose	Data Elements Used	Legal Basis (PIPEDA / Consent)
Responding to technical system audits	Name, corporate email, phone, system metadata	Explicit Consent from request submission
Securing system connections and forms	IP logs, Browser type, security hashes	Legitimate security operations
Optimizing interface workflows	Cookies, anonymous site flow trackers	User Opt-in via Consent Mode

5. Consent Mode & Local Control

We use a custom implementation of Google Consent Mode v2 to let you choose your level of privacy. Analytical cookies are marked as denied by default until you select 'Accept All' on our banner. If you choose 'Only Essential', no marketing or analytical cookies will track your navigation.

6. National and Global Data Transfers

BridgeOps processes and secures collected information primarily within secure server farms located in Canada. When utilizing third-party services (such as secure form relays), we implement standard contractual clauses ensuring your data remains fully aligned with PIPEDA requirements.

7. Retention Schedules

We retain client audit reports and contact logs only as long as necessary to complete our evaluation processes, up to a maximum of 24 months, unless longer retention is required to fulfill ongoing integration support contracts.

8. Your Statutory Rights

Under PIPEDA regulations, you have explicit rights regarding your personal information, including:

Right of Access: Request a complete summary of all records we keep regarding your company.
Right to Rectification: Demand immediate corrections to outdated or incomplete telemetry.
Right of Deletion: Request the deletion of your personal records from our primary contact servers.
Right of Complaint: Lodge complaints directly with the Office of the Privacy Commissioner of Canada (OPC).

9. Children's Privacy

Our integration services are structured solely for corporate entities. We do not knowingly process details of individuals under the age of 13. If such datasets are identified, they will be deleted immediately.

10. Contacting the Controller

To exercise your rights, email our compliance team at [email protected].